Information and Procedures

 EVENT LOCATION RESERVATION

Hello! Thank you for your interest in our facility.  You must make arrangements to secure a location for your event.  For all events at University of Detroit Mercy, you will need to officially reserve the space to permit us to serve you in this location.  To reserve a room for an event, please contact University Services at www.udmercy.edu/ or call 313.993.1488.

 RESERVATIONS

Please make your reservations for catered events at www.detroitmercy.catertrax.com. In order to serve you we ask that you make arrangements at least two weeks prior to the event.  All functions need to be scheduled at least 14 days in advance of the function date. This will allow us to provide you the best service possible.  If you do not know what your menu will be, or your count may change, but you know the event is happening, advance notice is always the best option.  Menus can be planned or adjusted with the catering staff.  Guest counts can be changed up to the Monday at least 1 week prior to the event.  It is always better to know it's coming up so we can offer the best options and pricing.  Some foods take 3 weeks' advance notice to order.  There is a  rush order fee of $50.00 per order for short notice order placement due to the additional staffing and special ordering of food when an order is placed with short notice, if we can accommodate it.    

 CATERING EQUIPMENT

As the host of your event, you are responsible for the equipment we have provided for the service of the event. Any missing equipment or equipment damaged by guests will be charged to your account, at replacement cost.

 BILLING FOR PERSONAL EVENTS

All billing can be completed within CaterTrax.  A credit card or FOAP must be saved to your online wallet.  This is required for all catering PRIOR to the event occurring.  All personal and non-college sponsored events are billed by Metz Culinary Management. All such functions must be guaranteed with a payment of 100% of the estimated costs 1 week prior to the function. The balance of any unexpected charges such as extended stay will be due upon receipt of the invoice within 1 week of the event occurring.  No events unpaid will be served, credit cards are accepted, and can be added to your account anytime from anywhere you can log in to your account. 

GUARANTEE

We ask that you give us a final attendance number the Monday at least 7 days hours prior to your function so that we may make final arrangements. If no final guarantee is received, we will consider the number indicated on the original booking forms to be the correct and guaranteed number of guests. The guarantee is not subject to reduction after that date. Final guarantees must be submitted directly to the Metz Catering Office at 313.993.1213 during standard business hours.  

 CANCELLATIONS AND LATE CHARGES

Cancellations must be made within a reasonable time, and no later than 1 week prior to the function. A minimum of 50% service charge is assessed if cancellations are made after the cut-off period.  For a custom menu, all food costs may be incurred.  If the event is canceled any later, the full amount will be charged.  

Service Levels

Drop Off Service

Drop off service is recommended for some small events. This service is provided to you with convenient options designed for the success of your small event. It does not include any attendants or linens. Your order will be dropped off with disposable containers and items needed for your event.  There will be a delivery fee if outside of Student Union building.  

DROP OFF/SET UP/CLEAN UP EVENTS

You can have your order delivered, set up, and then a staff member can come back and clean up for you, for a fee of $75.00.  There is a 3 hour time limit or additional charges may apply, and a limit to size of the order.  Generally less than 35 people, but your menu is a factor in that decision process, so if you aren't sure, just call us to check in, and we can guide you.  

PICK UP ONLY

Self-service is recommended for informal affairs and business meetings for 50 or fewer guests where hot or cold lunch or dinner is requested. No attendants are provided, and ordering disposable for service is recommended. Your order will be available for pick up by specified party at the time of ordering.  

ATTENDED BUFFET SERVICE EVENTS

This service level is recommended for receptions and a more formal occasion than a quick lunch meeting.  This is a full service catered event, all food service table linens are provided, in black or white at no additional charge.  Labor is charged at 4 hour minimums and a ratio of 1 server per 50 people for disposable dishes, and 1 for 30 for china service.   

FORMAL TABLE SERVICE

Full waited service is available for Formal Sit-Down Luncheons, Dinners and Cocktail Receptions. Specialty Linens, China, and specialty equipment rentals are available for additional charges.  Labor is charged in 4 hour minimums with 1 server to 16 people, and could be less based on the number of courses being served and wine pairing or bartending can be additional. 

 ADDITIONAL CHARGES

Additional linen charges apply for specific linen requests. For large or specialty events, equipment may need to be rented. We can provide this for you at an additional charge. Room set up and break down fees will apply for events, please contact Metz Catering Office at 313-993-1213 for details.  An itemized page is on the menu under "Houseman" services to select using a number of tables and chairs being set up and that can also give you an idea of what the charges for set up and break down will be.  Please call for any questions, this is a lot of information and we are here to assist you in making your event a success.  

Outside Catering Functions Payment Policy

From time to time, we may be requested to provide catering for Guests other than our Client.  These “outside” catering functions should be no less impressive from a quality standpoint than if they were being provided for our Client themselves.  However, the procedure for payment will be handled differently. 

If the requested outside catering function will be remitted directly by the outside party with no financial involvement from our Client, the payment procedure will be as follows:

-Upon the finalization of the date, menu and additional services         

·       50% deposit of total invoice is due, the complete remainder is due 1 week prior to the event date.  If the bill is not paid in full, the event will not be served. We don't ever want that to happen, so please save a credit card to your online wallet for just such an occasion.  

Cancellation Policy: 

-Functions canceled early 4 weeks out

·       100% refund of deposit

-Functions canceled early 3 weeks out

·       50% refund of deposit

-Functions canceled early 2 weeks out

·       25% refund of deposit

If a function is canceled with 2 weeks or less notice, there will be no refund of the deposit money. Payment in full must be collected by the day of the event.   Any refund will be mailed from our Corporate headquarters and may take some days, it cannot be done by the staff here at UDMercy Metz.